According to a recent news feature from CNN Money, there is significant confusion when it comes to the recent recall of Galaxy Note 7 smart phones manufactured by Samsung after some of the models exploded. The reason for the confusion in part is because there are two different suppliers of batteries, and the company has chosen not to call this a recall, but rather a return and replacement program. While the company may wish to use this more innocuous sounding description, federal regulators have chosen to stick with the more familiar name, calling it a defective product recall.
However, before we look at the more confusing aspects of this recall, lets look at what we do know. We know that these smart phones that retail for over $900 are bursting into flames and basically exploding while people are holding them. The company says that the problem only occurs while the phones are charging, but since many people charge their phones while using them to talk, text, and use other apps, this poses a significant danger. Continue reading